How can I contact you?

You can call  our phone number (503)79350096 in El Salvador, Central America.  If you cannot reach us, considering the difference in hours,  busy line, etc.,  you can leave us a message and we will contact you as soon as possible.  Or the fastest way is to send us an e-mail to info@italianmotorparts.com 

How do I get a Quotation? 

You just have to send an email to  info@italianmotorparts.com  including the list of the spare parts you request.  There is a very important information about your car you must provide in order to be able to quote you, such as:  Model,  Year, Cilinders, Motor Number, chasis number or click on Quotation OnLine

How do I place or confirm an order? 

If you already have a quotation, you just have to confirm via e-mail the acceptance of the order, you will receive an e-mail with the  payment instructions and requesting you to confirm the ship to address.  

If you do not have a quotation, you have to request one following the procedures in question 2, to info@italianmotorparts.com,  Once we have all the  information we will send you the quotation with all  the details, such as description of the product, price, delivery time, payment methods (credit card, debit card, wire transfer, Western Union or XOOM delivery money)

Since I placed my order, how long it takes to  get my spare parts?

The average delivery time is 10 days, maximum 15 depending on the customs policies in every country.

The process is as follows:

1.                  Customer places order

2.                  We proceed to prepare order.  If we do not have stock in that moment we request the part  to our vendor.  If this happens it must takes about 3-4 days.  If this is the case and we are having delays we will inform you via e-mail.

3.                  Once the order is ready and Packed we call UPS  to pick up the order,  and we will send you the tracking number so you can follow up you order over their  website.  If it via a different carrier we will send you the information you need so you can contact the  carrier.

Is it safe to make financial transactions with ItalianMotorParts?

Yes it is.

We are aware that the succes of online business is based in credibility, earned through the 9 years that we have in the business and with customers from many countries,  with no complaints, of any kind, so far.  

Our online business includes security, we are protected against fraud, and we have control of the order until it is delivered to our customer.  We use safe email servers with electronic security to avoid any  security problem of the information we handle.

How I am sure the spare parts I request and I will received  are the  right ones for my car? 

That is why, when you ask for a quotation, we request the information from your car:  model, year, cylinders, chassis and motor number.  This is vital information, because we can quote you with the right product. Our vendors are in direct communication with the manufacturers.   If you ask for a Quotation but you do not provide us with this information we will not be able to send you the prices you need.  We have the most updated information in order to offer you with the spare parts your vehicle needs.  You can click on  "Como Cotizamos".

What is the difference between original and non original parts? 

The original spare parts have been approved by the original Car Brand, and they are delivered in original boxes.

The non original spare parts:  they have succesfully completed  European Union Standards, and approved every test the car brand has been requested  so they can approved to be used in their cars.  They are delivered in boxes with their brand.

Why do you have  such as low prices? 

E-Commerce allows us to avoid third parties, our market is global.  We count with “just in time” service. Since we buy directly to manufacturers and because of our volume of purchases to manufactures, this allows us to give our customers the best prices in the market.

 Do I have to pay anything else, resides the amount   ItalianMotorParts quote me? 

Italian Motor Parts only charges you with Price + Shipping and Handling.  Local taxes are not included and varies depending on every country.

Once your order is in your country, the carrier will inform you the amount to pay for local taxes plus a fee the carrier charges for customer clearance.  You can call UPS and request information about the taxes in your country.

Can I pick up my order in ItalianMotorParts? 

You can do that.

Our offices are located in El Salvador, Central  America, we also have warehouses in Spain and Italy.

What  do I do if I get the wrong spare part? 

We can assure you that there is a 1% possibility that  it happens.  

You can go to our Policies where you can find the procedure to make a complaint.    If it is our fault, we will send you the right one and we will assume responsibility for the cost the return of the wrong part,  without additional charges for you.

If you have a complaint, you can go to  reclamos@italianmotorparts.com